An incident at Delhi airport has sparked outrage as an 82-year-old woman fell due to the unavailability of a pre-booked wheelchair provided by Air India. Despite multiple requests for assistance, the elderly woman collapsed, leading to serious injuries. She was not given immediate first aid and is currently in the ICU with potential brain bleeds. The family has lodged a complaint with the Directorate General of Civil Aviation (DGCA) and Air India regarding the lack of support and negligence in providing the necessary help to the elderly passenger. This incident has raised concerns about the quality of assistance provided to passengers with special needs at Indian airports and has highlighted the importance of ensuring the safety and well-being of all travelers, especially vulnerable individuals. Air India is facing criticism for its handling of the situation and the family is seeking accountability for the distressing incident. The airline is under scrutiny for its failure to fulfill its obligation to provide the necessary assistance to passengers in need, emphasizing the need for stricter regulations and enforcement to prevent similar incidents in the future. The authorities are urged to investigate the matter thoroughly and take appropriate actions to prevent such lapses in passenger care from occurring again.