In a recent move, Zomato, the popular food delivery platform, has let go of approximately 500-600 customer support staff in India. The decision to lay off employees was based on performance issues, as the company looks to streamline operations and cut costs. Zomato is now turning to artificial intelligence to automate various job functions previously handled by these employees. This development comes amidst a challenging time for the company, with reports of declining profits and the ongoing expansion into quick commerce services. The affected employees have expressed frustration at the sudden termination without prior notice. Despite the layoffs, Zomato has taken steps to boost morale among remaining staff by approving new stock options for eligible employees. The company’s strategic shift towards AI integration and cost-saving measures reflects its commitment to adapt to evolving market dynamics and enhance operational efficiency.