Zomato, the popular food delivery platform, recently made headlines in India as it announced the layoff of approximately 500-600 customer support employees. The decision was attributed to non-performance issues, with the company now turning to artificial intelligence to automate certain job functions. The affected employees expressed their dismay at being let go without prior notice. This move by Zomato comes amidst a reported decline in profits and the platform’s ongoing efforts to expand its reach in the quick commerce sector. In a bid to boost morale, the company has also approved new stock options for eligible employees. These developments highlight the evolving landscape of the food delivery industry in India and the increasing role of technology in streamlining operations.