A senior official from the food supply department in India, who chose to remain anonymous, highlighted a significant issue regarding biometric failures affecting ration-card holders. This problem goes beyond just biometric failures, as the official explained that even if individuals have updated their Aadhaar card or other identification documents, their information is not seamlessly updated in the point-of-sale system. This complicates the Know Your Customer (KYC) process for these individuals. The official emphasized the challenges faced by ration-card holders due to these technical issues, which can lead to delays or denials in accessing their entitled food supplies. This issue sheds light on the need for smoother integration and synchronization between the various databases and systems involved in the distribution of essential food items to the public. The official’s insights provide valuable information on the complexities within the current system that impact citizens’ access to their entitled rations. By addressing these technical challenges and streamlining the process of updating information across platforms, the government can ensure a more efficient and hassle-free distribution of food supplies to those in need.