An elderly woman, aged 82, suffered a fall at Delhi airport due to the unavailability of a pre-booked wheelchair by Air India, leading to serious consequences. Despite multiple requests for assistance, the airline failed to provide the necessary support, resulting in the woman collapsing. Shockingly, she did not receive immediate first aid and is currently hospitalized in the ICU with suspected brain bleeds. In response to this appalling incident, the family has lodged complaints with the Directorate General of Civil Aviation (DGCA) and Air India. The failure to offer timely assistance to the elderly passenger has raised concerns about the airline’s commitment to passenger safety and services. Such incidents highlight the importance of airlines ensuring the provision of essential services, especially for vulnerable passengers. It is imperative for authorities to investigate the matter thoroughly and take necessary actions to prevent similar occurrences in the future. This incident serves as a stark reminder of the critical need for airlines to prioritize passenger well-being and adhere to stringent safety protocols.