Punjab National Bank (PNB) has appointed Ashok Chandra as its new Managing Director (MD) and Chief Executive Officer (CEO) with a vision to boost customer service and lending in key sectors such as retail, agriculture, and MSMEs. Chandra’s strategic plan includes the implementation of a QR code-based feedback system to monitor and enhance customer interactions with the bank’s staff. He also aims to strengthen deposit mobilization by forging relationships with prominent corporations while maintaining a cautious approach towards corporate lending. With a focus on improving the overall banking experience and expanding the bank’s lending portfolio, PNB under Chandra’s leadership is set to make significant strides in the Indian banking sector.