Punjab National Bank, under the leadership of its new Managing Director and CEO Ashok Chandra, is set to revamp its customer service and lending strategies. Chandra’s vision includes a strong focus on retail, agriculture, and MSME lending sectors. One of the key initiatives planned is the introduction of a QR code-based feedback system aimed at enhancing the customer experience with the bank’s frontline staff. Additionally, the bank is looking to boost deposit flows by forging partnerships with top companies while adopting a cautious approach towards corporate lending. Chandra’s strategic approach is expected to drive growth and strengthen Punjab National Bank’s position in the competitive banking landscape of India.