Punjab National Bank’s newly appointed Managing Director and Chief Executive Officer, Ashok Chandra, is set to revamp the bank’s customer service, retail, agriculture, and MSME lending services. Chandra’s strategic vision includes the implementation of a QR code-based feedback system to assess and improve customer interaction with the bank’s staff. Additionally, he aims to boost deposit inflows by forging partnerships with prominent corporations while maintaining a cautious approach towards corporate loan disbursals. These initiatives are part of Chandra’s efforts to drive growth and enhance Punjab National Bank’s market position in India’s banking sector.