{"id":61868,"date":"2025-03-10T00:27:29","date_gmt":"2025-03-09T18:57:29","guid":{"rendered":"https:\/\/vanillanews.com\/?page_id=61868"},"modified":"2025-03-10T00:27:31","modified_gmt":"2025-03-09T18:57:31","slug":"grievance-redressal","status":"publish","type":"page","link":"https:\/\/vanillanews.com\/index.php\/grievance-redressal\/","title":{"rendered":"GRIEVANCE REDRESSAL"},"content":{"rendered":"\n

Grievance Redressal Mechanism Policy Compliance<\/strong><\/p>\n\n\n\n

1. Introduction<\/strong> VanillaNews.com, operated by Digital Democracy LLP, is committed to ensuring a responsible and ethical approach to content publication. We fully comply with the Grievance Redressal Mechanism Policy<\/strong> as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021<\/strong>, formulated under the Information Technology Act, 2000<\/strong>.<\/p>\n\n\n\n

We recognize the importance of addressing grievances and providing users, stakeholders, and third parties with a structured mechanism for lodging complaints regarding content published on our platform. This policy outlines our commitment to compliance<\/strong>, procedures for grievance redressal<\/strong>, and contact details<\/strong> for resolving concerns related to content, privacy, defamation, misinformation, copyright infringement, and any other legal or ethical issues.<\/p>\n\n\n\n

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2. Compliance with the IT Act and Grievance Redressal Policy<\/strong> VanillaNews.com ensures full adherence to the provisions mentioned under Rule 3(2)(b) and Rule 4(2) of the IT Rules, 2021<\/strong>, which mandate a structured grievance redressal system for digital platforms.<\/p>\n\n\n\n

As per Rule 3(2) of the IT Rules, 2021<\/strong>, digital platforms must:<\/p>\n\n\n\n

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  1. Establish a grievance redressal mechanism.<\/li>\n\n\n\n
  2. Appoint a Grievance Officer.<\/li>\n\n\n\n
  3. Acknowledge grievances within 24 hours<\/strong> and resolve them within 15 days<\/strong>.<\/li>\n<\/ol>\n\n\n\n

    As per Rule 4(2) of the IT Rules, 2021<\/strong>, significant social media intermediaries must:<\/p>\n\n\n\n

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    1. Appoint a Chief Compliance Officer<\/strong>, Nodal Contact Person<\/strong>, and Grievance Officer<\/strong> based in India.<\/li>\n\n\n\n
    2. Publish compliance reports every month.<\/li>\n<\/ol>\n\n\n\n

      VanillaNews.com fully abides<\/strong> by these obligations and ensures that all complaints are resolved transparently and within stipulated timelines.<\/p>\n\n\n\n

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      3. Contact Information for Grievance Redressal<\/strong> For any grievances, concerns, or disputes, users can reach out to our designated grievance redressal officers through the following means:<\/p>\n\n\n\n

      Grievance Officer:<\/strong> Name: Mr. Saurabh Pathak<\/strong>
      Designation: Key Stakeholder and Beneficiary at VanillaNews.com, Majority Stakeholder at Digital Democracy LLP<\/strong>
      Email: grievance@vanillanews.com<\/a><\/strong>
      Phone: +91-9650913741<\/strong>
      Address: Digital Democracy LLP, [Company Address], India<\/strong><\/p>\n\n\n\n

      Alternate Contact:<\/strong> Email: support@vanillanews.com<\/a><\/strong><\/p>\n\n\n\n

      Mr. Saurabh Pathak, as the majority stakeholder<\/strong> at Digital Democracy LLP, holds a controlling interest in the financial benefits and profits generated by VanillaNews.com in any and every form whatsoever. As such, he has full authority over the grievance redressal process and ensures the highest level of accountability and compliance.<\/p>\n\n\n\n

      We ensure a prompt response to all grievances received. In compliance with Rule 3(2) of the IT Rules, 2021<\/strong>, we acknowledge complaints within 24 hours<\/strong> and resolve them within 15 days<\/strong> of receipt.<\/p>\n\n\n\n

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      4. Grievance Redressal Mechanism<\/strong><\/p>\n\n\n\n

      4.1 Lodging a Complaint<\/strong><\/h3>\n\n\n\n

      Users can submit grievances via email<\/strong> or the contact form<\/strong> on our website. Complaints should include:<\/p>\n\n\n\n